Customer Satisfaction

    As a company, Arms Construction seeks to undertake independent client feedback to formally benchmark our delivery service against client, industry and internal KPIs.

    To assist us with this, could you please spare two minutes of your valuable time and complete our customer satisfaction survey. Your feedback is essential to us.

    1. Project name + Client name, number, email, and Instagram page(if you wish):

    2. How would you rate the quality of our works?

    Excellent qualityHigh qualityGood qualityLow quality

    3. How do you feel we delivered against the agreed project time?

    Exceeded expectationsVery satisfiedGenerally satisfiedNot satisfied

    4. How responsive have we been to your requests or questions?

    Excellent to respondVery prompt to respondGood to respondSlow to respond

    5. How do you feel we worked together as a team (communication)?

    Extremely wellVery wellSatisfactoryCould improve

    6. How well did we meet your handover expectations?

    Extremely wellVery wellOn timeCould improve

    7. Do you feel that we added value or gave you suitable solutions to the overall project?

    Very much soDemonstrated good commitmentMet my expectationNot enough

    8. How do you feel we compare to other construction companies?

    Significantly betterMuch betterAbout the sameCould improve

    9. Overall how satisfied are you with Arms?

    Very satisfiedsatisfiedNeither satisfied nor dissatisfiedDissatisfied

    10. How likely will you recommend Arms Construction to others?

    Very likelyLikelySomewhat likelyNot likely

    11. Testimonial / Additional Comments: